I will be forced to take other measures to recover this money .
9. This did not happen.
Luxury Escapes is a global luxury travel platform and Australia's fastest growing travel brand. Despite numerous attempts to get a refund, Secret Escapes have still not stepped forward and I call on their directors to do the right thing, as their behaviour and conduct now will be remembered at every company they are involved in the future. Really appreciate the service from LE in these terrible times for the travel industry. Could really really do with the cash at the my
Kind regards, LE ” Posted 1 week ago Anonymous “ AVOID COMPLETELY Have given one star as that is the lowest possible rating , should read at least minus five .
After several emails we were finally offered a credit voucher for the accommodation package but have indicated this is not appropriate for us. After a disappointing experience with Beyond Journey on the Ghan earlier this year, Alison has been helpful and informative with my complaint and pursued it even though BJ were reluctant to take my complaint seriously. I have written twice to Luxury Escapes and they have ignored me thus far. I requested a full refund. Secret Escapes are breaking the law by not refunding this money. Luxury escapes have been hammered in a most unpredictable way but have handled it far better than many others in the travel industry which is appreciated. Hi Joseph, thank you for sharing the great review with us. I was offered a credit for a tour which Luxury Escapes cancelled. There's no rights to retain customers' money when the service cannot be provided. The worst customer service as they do not respond to emails even after 2 months of attempts. We booked this in Sept 2019 for travel in March 2020. Alison is great and we'll be sure to pass on your kind feedback. 8. Thank you so much Alison. If they did, they would happily refund our money. Given the current climate and the fact my business is completely shut down as I am in Melbourne. Our booked package, including flights, to Samoa in April 2020 did not go ahead due to Covid-19. After requesting a refund we were advised the flights were non-refundable! Still only receiving ‘robo’ replies to my concerns and no escalation of my refund request due to health and financial stress concerns. Do not book with Secret Escapes. Thank you for the great review Michael. (Supported files: jpg, png, mpeg, ogg, mp4 & webm)
Wouldn’t ever consider booking with them again. © 2020 Trustpilot, Inc. All rights reserved.
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