You can Try the following steps to troubleshoot the error message. The most important step is to move your sensor to a new place as instructed in step one.
When you find a temperature that you prefer, you may also want to In some cases, a range issue or wireless interference can cause your sensor to disconnect from your thermostat. Set it up in the Nest app. We encourage you to use our online Help Center and Community Forum for additional options during this time.The Google Nest Temperature Sensor is a simple product: it tells your Google Nest thermostat what the temperature is in another room. Put temperature sensors in different rooms. The Nest Learning Thermostat doesn’t support third-party temperature sensors, so unless you want to switch to ecobee ($249 for the thermostat, with an additional sensor … Works with the Nest Thermostat E or the 3rd gen Nest Learning Thermostat.¹; Helps make sure a certain room is the exact temperature you want it to be. Discover connected home devices from Nest – thermostats, indoor and outdoor security cameras, smoke and carbon monoxide alarm, security system, video doorbell and more. It can be used with the Nest Thermostat E and the Nest Learning Thermostat (3rd gen. only).
We encourage you to use our online Help Center and Community Forum for additional options during this time.Google Nest thermostats help you know what’s happening in your home, so if the temperature difference between where your Nest thermostat and sensor are installed is more than a few degrees, you may see an M12 error on your thermostat or a message from the Nest app that suggests moving your sensor.You’ll see a M12 error typically because your temperature sensor is placed in an area that’s much colder or hotter than where your thermostat is installed.
We’re here to help. For instance, if you live in a warm climate and the sensor is in a bedroom with many large windows, it may be better to use your thermostat’s built-in sensors during the day to adjust cooling and use the sensor in the bedroom during the evening when the sun is down.In some cases, your system may not be performing as well as it should and will have to work harder to keep your home comfortable. If this happens, your thermostat will automatically default to using its own temperature sensors.You can manually check your sensor’s connection with the app at any time.Troubleshooting issues with the Nest Temperature Sensor Please expect a longer than normal response time as a result of recent current events. Place it on a wall or shelf.
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