I'll give them one more week to reach out considering the last representative said he filled out the proper paperwork and I'll hear back in 24-48 hours. Then that agent, once he receives the email from the local dispatch, would need to call you to give you an update on the situationIt takes 24-48 business days to get a response from the dispatch team so ask for a callback within 3-4 days. For Edmontonians by Edmontonians!Press J to jump to the feed. I always ask for the rep ID however when I bring it up to customer service they shrug it off.Problem 2: I've asked to speak to a manager 3 times and was given 3 excuses (ex.
He tells me I would need to speak to a customer loyalty manager and that the manager wasn't in that day but I would get a call from the manager in 2-3 days. Again I've waited weeks for a call back from a manager and taken down 4 employee IDs already. Shaw doesn't have an address book of employees listed publicly on the Internet so I can't email anyone for help. First representative offers me an amount I find laughable so I decline. It is not that difficult for them to replace the cable as long as the conduit underground is still in good condition.Something tells me they ran the line overhead and intended to forget about the underground line forever.What kind of compensation are you looking for? The problem is when I call customer support all they do is just send another technician. My plan was to escalate my issues within the loyalty department.New comments cannot be posted and votes cannot be castEdmonton's Local Subreddit! Discover a number of easy ways to get in touch with a Shaw Customer Service Representative or Technical Service Representative. 7: The Incredibles go 2 WashingtonViewer Experience podcast Ep.6: Netflix’s ‘The Titan’Viewer Experience podcast Ep. Unfortunately I'm stuck in a contract with them currently :(, thanks for the response!Speak to their escalations group, not customer loyaltyIs that actually a department? On its social channel, Shaw noted, “We’ve got some exciting news – SHAW MOBILE IS COMING JULY 30! 10: We didn’t start the Fyre FestivalViewer Experience podcast Ep. Until it's actually broken, ie, you do not have service, it's actually fine so far as they care. I think you may be able to convince them to re-bury your line, but I wouldn't even hold my breath getting them to bury it. No one ever called. 7: The Incredibles go 2 WashingtonViewer Experience podcast Ep.6: Netflix’s ‘The Titan’Viewer Experience podcast Ep.

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The only department which can help you with this would be through loyalty or if you call into billing or tech support, ask for a manager.Right now due to high hold times it takes 24-48 hours for call back from manager. The original wire was underground however due to construction they had to install this temporary overhead one. The original wire was underground however due to construction they had to install this temporary overhead one. I thought the loyalty department was the one that had discretion to offer compensation to customers. Five years later, under the leadership of JR Shaw, we made our first cable connection in Sherwood Park, Alta. Shaw Communications installed a "temporary overhead" wire that runs from a box across my house, through the sky, and to the side of my house. Your solution sounds like Shaw will just send another technician to my house telling me they will file a inquiry within their department and nothing ends up happening. You can reach us by live chat or phone.

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