They decided to send a replacement base station and CO2 detector that hopefully will arrive soon.
Overall, it's a hardware issue. Simplisafe Smoke Detector by Simplisafe › Customer reviews; Customer reviews.
Recently I called Peter for two major remodels at my home.
If you need tech support, expect to wait on hold anywhere from 10 … Didnt even give me an option to pick a convenient time. The equipment they sent seemed to work well as did their app.
When I call, it seems like it is a bunch of kids having a frat party in the background. SimpliSafe has an A+ rating from the Better Business Bureau (BBB) based on its customer service and transparent business practices. I called and got an RTA# sent it.
I'm sorry I ever went with them.
BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
The customer experience is horrible at Simplisafe. Unacceptable! Don't use this company, they are winging it.Installed the new system very easily, in fact bragged to everyone as to how quickly I did it with the video bell, two cameras etc. The tower also no longer gives voice commands along with one sensor not working. For alarm monitoring, SimpliSafe's uses C.O.P.S.
We have proof they received it within a week of our having sent it back. It showed where the alarm was armed last night, but there was no entry for the disarming of the system this morning.Been a loyal customer since early 2011. Read helpful reviews from our customers.
I am so disappointed with their lack of customer service.Just wasted twelve minutes on hold calling two different customer support lines with crappy hold music.Seems impossible for support one call 4 times with hang ups they say phone problems?
We were on the phone with them at least twice a week for some issue. Was sent out another base station that was previously used. So in the long run, you will pay more as you'll need to buy equipment from someone else after a while. 17 customer ratings. First they refunded 20% of what was owed to me then when I called they said they did not receive the components and when I asked them if that was the case, why did they refund me any money? Customer service has you wait for 20 minutes to an hour and then drops your call.
There is no response from customer service to the fact the tower won't connect to the dispatch center, except to tell me to try moving it to another location. I only get canned emails back from "dave" saying they are hadnt received a signal. The original order arrived with batteries that were dead. I have had my SS alarm system for nearly 4 years. Frontpoint reviews are mostly positive, highlighting easy-to-use and quality equipment, excellent customer service, and home security packages that give you the best value for your money.
Thank You.SimpliSafe is the most unreliable scam ever. The system arrived and four of the batteries were dead. They responded by sending new batteries. We were hung up on two times by two different reps. This is probably why their reviews have been declining. Now there are several to choose from. He has serious special needs.
The support staff is very unprofessional . Customer dissatisfaction.
5 star 49% 4 star 22% 3 star 0% (0%) 0% 2 star 17% 1 star 13% Simplisafe Smoke Detector by Simplisafe.
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