We undertake no obligation to update these statements after today's presentation or to conform these statements to actual results or to changes in our expectations, except as required by law. We will continue to provide increased support to our customers and employees as they navigate these unprecedented times.
Companies will see profit time-to-value in their investments. So there's nothing unique we've stuck to our playbook, we did hire NIMs year-over-year ago feels like and those are continuing to do well. We moved immediately to remote work globally within a few days. And then just one quick follow-up.Yeah, sure.
We have some theories why, for example, like, the larger organizations. Thank you. So it’s great to be able to invite everybody into our world here.We are pleased with our second quarter results as we, of course, managed through a very uncertain time. Your line is open.Hey guys, thank you so much for taking my questions. It doesn't mean we can't continue to be cautious, but we're seeing just some healthy signs.Yes. Stock Market As you guys know, there’s a lengthy process to get FedRAMP-certified. Your line is open.Hey. The Ascent is The Motley Fool's new personal finance brand devoted to helping you live a richer life. And then similarly, with the large enterprises, what’s the strength there? And in some cases, it meant giving them a short-term concession, if you will. So we're very, very excited about having Archana on our board and to see what she can bring to it. We see a lot of, like, smaller instances with large organizations, because they have to try new things and do new things, and we see good activity there. And that's really what we are going for here with the messaging. For other customers, of course like they're not super comfortable about moving or working on stuff that is progressing quickly but we kind of make that trade-off very visible to all our customers and again like Sunshine, like we first announced Sunshine like a year ago. Our next question is coming from Ken Wong.
Thank you so much for taking my questions. As far as seasonality, Q4 is a heavy large deal quarter in terms of both mid-market and enterprise customers and we'll continue to try to execute against that mandate.And then maybe just in terms of those deals, I guess is there anything where sales cycles lengthening, was that the inclusion of more products or any trend that you can highlight that you're confident that that it's temporary trend or you've worked past that are you've identified something just any help there would be helpful?New customers are generally something to do with terms and conditions and making sure that all of the, those are tackled before customer closes and his invoiced with expansions.
We're going to explore before we really figure out what's going on there. Second in North America, have you seen anything like this before, to give you conviction confidence that it's not the start of a trend. That's why I'm muting you on the other one.Thanks, I'll jump on to video for you there, too. So it's a good healthy growth and I'm encouraged by the fact of partners are reaching out to us as well. Cumulative Growth of a $10,000 Investment in Stock AdvisorZendesk Inc (ZEN) Q1 2020 Earnings Call Transcript @themotleyfool #stocks $ZEN Great, I wanted to touch a bit on the contractions and the payment terms and some of the flexibility there. But I still feel that in many ways, we could do a better job with Explore. We are very excited about talk much more about it in March next year under the sun in Miami.Great, thank you for that. With a strong balance sheet, a strong competitive position, we are confident we are well positioned to invest for the long-term.Thanks, Elena. Again, we thank you for joining us for our second quarter earnings call.
We did that earlier on with, like, email, like everything online, how we did it in gaming, how we did it for review sites, how we did it for YouTube comments and all these things. And we're seeing uptake of that, and really believe that this is a uptime for the business relevancy of the messaging platforms.That's helpful. That really helps us frame the partner channel, what the partner channel can scale to. I’ll start, and Mikkel, chime in if I miss anything. Or could it be CRPO, but not an RPO impact? But consistent with what I've just talked about, we're definitely seeing contraction across these industries where we have -- we're seeing distress.
Makes sense?Thanks, DJ. Would you expect a similar degree of headwinds in Q2 billings? [Technical Issues].I do want to just I think when we read out the guidance. Were there any trends this quarter that you noticed, either in some new scenarios or industries where all this dislocation, this disruption is actually creating a catalyst for more Zendesk? And so just hang tight, but we’re super encouraged by the partnerships we’re starting to build in the BPO world and GSI world as well.Okay.
Wonder if you could unpack that for us, particularly on the small businesses, what's driving that improvement there?
But having new leadership there and having -- actually even underneath the leadership, there's always been a very strong bench underneath that leader that even though we did not have that leader in, we're definitely holding down the fort, if you will, as our new leader emerge. What are you doing from a multigen perspective? That said, this could change very quickly. We expect and we are preparing for a financial impact in the near and the medium term to ourselves, of course, but to the world around us. I'll turn it back over to Marc.Thanks, Elena.
There might be companies that were using us internally that went external.
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