All students come together after completing the simulation for a debrief. It will enable more granular control of your team publishing workflows.2) Yes, you must have Guide Enterprise to use Team Publishing.1. We love Team Publishing! What if that person is out of office? $99. With collaboration workflows, teams can review, approve, and publish content with ease. Which means those who approve can also publish, but I don't actually want the approvers to be able to publish.1. That is set at the section level. But, I do not think you can do this in Zendesk. Do you have to make an edit to the body of the article and then publish it? It is possible that you might have a reviewer who does not have permission to edit the article. No license required.Please also send me occasional emails about Zendesk products and services. The Zendesk platform: open, flexible, and powerful enough to build the best customer experiencesA new part of Sunshine that lets you build interactive messaging experiencesIn order to build great self-service content, you need experts to ensure the right knowledge is documented. They can also stage content updates for published articles without affecting the live content.Articles move through various content states as needed, and can be assigned or reassigned to team members as needed.

With publishing permissions, you can define who can manage certain articles—including editing and publishing permissions—ensuring that the right people are always in the loop.Your business is always evolving—and so should your knowledge base. Keep the team engaged, empowered and accountable during your content’s lifespan with Article Events. Asynchronous Sessions. Yes, it's a good idea to assign the article to the reviewer when it's ready for review. Why a Publishing Site is the Way to Go. Very dissapointing, and commercialy spoken a negative thing from our side; For my purposes, I need to assign an article to more than one person. This amazing feature enables us to conduct reviews more effectively and update our Guide articles in advance of a new feature launch, so we can publish them and support our customers the second changes occur. Teams meet individually to play through the simulation.

Could you share a screenshot of which dialog box you're referring to? Then, due to the nature of our content, we have various members from our tech team check the content for accuracy and sensitive content. Currently, it is not intuitive to the user, what "action" they have to complete when they receive an email via team publishing. Asynchronous sessions are recommended when you do not need to monitor the live play for each team. It's not required, however. Thank youAs of right now, this isn't on the roadmap for our Guide team but I have marked this as product feedback for them.Let me know if you have any other questions for me!What action causes the "Team Publishing" dialog box on an article to be removed? The following graphic shows some of the possible Team Publishing workflows.The article state for an article is indicated at the top of the article when it's in edit mode.If you are a Guide Manager, you can view all articles in a particular state in the associated article list.The diagram is very helpful esp since we have KCS I (Candidates), KCS II (Contributors), and KCS III (Publishers). The Team Publishing functionality within our Zendesk Guide Enterprise plan makes it easy for large teams to establish this process, collaborate on content, and manage knowledge internally, externally, and across multiple brands. You could have reviewers monitor the Ready for Review queue (as long as they have access) and work on articles as they are ready. (You can unsubscribe at any time.) Guide Team Publishing enables advanced knowledge management workflows, making it easy for teams to collaborate on and manage content. You may want to post your idea in the The diagram above kind of suggests that this exists however, it looks like only managers can approve. Role: Admin Product: Guide Admin Guide Level 3: Skill sharpeners Feature Deep Dives.

Get your all-access-pass to Zendesk Training. They can also stage content updates for published articles without affecting the live content.

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